Terms

FAQ

Where do you produce your artwork?

The Aesthetic Design’s artwork range is all proudly designed in-house and custom printed and framed to-order by us, right here in Croatia! We offer two main ranges, Photography Prints or Hand Painted Prints, with each design available on canvas (framed or unframed) or as a stretched ready-to-hang canvas print. All prints we sell, have multiple framing options and sizes, so you can get just the right fit for your walls!

We have a photographic print collection too with a mix of both exclusive prints we shoot ourselves in locations such as the Amalfi Coast (Capri, Positano, Sorrento & more!) also Sardinia and Sicily in Italy, along with Canary Islands, South of Spain, Andalusia, Portugal, Marocco  and also of course our own gorgeous backyard of Croatia, in places such as Dalmatia, Dalmatian Islands, Istria.

Do you ship internationally?And if so, which items?

We ship our art internationally but not all items can be shipped to our international friends unfortunately. From Croatia we ship unframed canvas (rolled in mailer tube) but not framed items due to the weight and associated costs.

About our canvas prints

Our art prints on canvas, are available either as a print (unframed) option, or as a framed ready-to-hang option.

We custom print our canvas art prints to order in Croatia, on a quality matte finish (not glossy) white canvas. We have a range of sizes available to choose from so you have many options for your walls!

 About frames and stretched canvas prints

If you are opting to self-frame, please check the inner window measurement of the frame you are purchasing, and that it fits our frame – if you are unsure, please contact our customer care team.

How do I hang my canvas print?

There are hooks  pre-attached on the back of all framed canvas for easy hanging upon arrival, and each framed print canvas arrives in a protective carton box for safe transit to you.

All unframed canvas art prints will require framing once you receive the mailer tube with rolled art print/s. We recommend when receiving to lay it flat on a clean surface, ideally lay a clean cloth or sheet on a table or clean flat floor. then lay the print down and put another sheet on top – with flat weights, books etc. The print should relax in a day or so and then you can put in an empty picture frame you.

Once I place my order, can I change my mind?

Once an order is placed, it is usually sent to our warehouse right away, so generally once it is placed, we likely cannot change it as we may have started production! However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details just let us know as soon as possible so we can update your details if you have not already seen a shipping notification email. All orders already in production phase cannot be changed sorry.

How long does it take from when I order, to receiving my print?

As we custom print and frame to order, please allow 5-7 business days for us to custom print your unframed art prints on paper, then dispatch from our Croatian warehouse – and for all framed items please currently allow approximately 2-3 weeks production time, before dispatch out from our warehouse based via courier.

For international orders of unframed prints, please allow approximately 10-14 business days to print and ship, and for our Croatian customers please allow approximately 7-14 business days as a guide.

All unframed canvas art prints are rolled and shipped in a protective mailer tube.

All customs import duties for international customers, are the responsibility of the customer.

Please note: Third party carrier delays are sadly out of our control and we ask for your patience in this time should your order be delayed in transit.